Support

We're happy to help.

Frequently asked questions

I'm a parent — my child needs my approval

Children under 16 need a parent or guardian to approve their account. You'll get an email with a secure link; open it and tap Approve. The link expires, so if it's too old, ask the club (or your child in the app) to resend it. Unapproved accounts are removed after 30 days.

How do I manage or cancel a subscription?

Pro and Elite are Apple subscriptions. Manage or cancel them in iOS Settings → your name → Subscriptions. Deleting the app does not cancel a subscription.

Is my swing video uploaded anywhere?

No — swing analysis runs on your device by default. Video only leaves your phone if you explicitly turn on cloud sync or club media sharing.

How do I delete my account and data?

See Account & data deletion, or email us and we'll handle it.

Court booking or door access isn't working

Booking rules (peak hours, limits) are set by your club — check with your club admin. Door unlock uses Bluetooth and only works where your club has installed it; make sure Bluetooth is on and you've granted the permission.

I run a club and want to use Witram

Great — email support@witram.lu and we'll get you set up.

Data & privacy

See our Privacy Policy. For data-protection requests, contact privacy@witram.lu.