Account & Data Deletion

You can delete your account and personal data at any time. Last updated: 31 October 2026.

Delete from the app

Open the Witram Badminton app and sign in.
Go to menu → My profile → Account.
Tap Delete account and confirm.

Your account is closed straight away. If something interrupts the deletion, we finish it automatically within a day. It can't be undone. Your personal data is deleted, and the records we must keep are anonymised (see below).

If you have an open money request with money raised, or a payout that is still on its way, deletion is refused with an explanation. Close the request or wait for the payout to finish, then delete your account.

Delete by email

Prefer not to use the app? Email privacy@witram.lu from your account's email address and ask us to delete your account. We'll confirm and complete the request within 30 days.

What gets deleted

Your profile and sign-in.
Bookings not yet played.
Your tournament entries and results.
Your goals, learning progress, tactical boards and swing media.
Your community membership, vouches, vouch codes, thank-you notes you received or wrote, badges, contribution counts, welcomes, blocks, moderation notices and push tokens.
Other activity records, such as help requests, event replies, volunteer signups, club join requests and unpaid pledges.
Your payout and payer set-up with our payment partner (our references to it).

Messages you sent

Your messages stay visible to the people in those chats, shown as from “Deleted member”. Your name, photo and profile are removed, and nobody can reply to you. The messages are deleted on the normal schedule: 12 months after they were sent, and help-request threads 7 days after the request closes. We keep them because the other members have a legitimate interest in keeping their own conversations.

There are two exceptions. In a chat where someone had blocked you, your messages are deleted instead. And the person you had a direct conversation with can delete it at any time.

What is kept, without your name

Some records are kept anonymised: your name is removed and your account identifier is replaced by “erased”, but amounts and dates stay.

Payments and refunds, and the contribution and payout trail (statutory accounting).
Court bookings already played (club court-hours statistics).
Shop orders and service bookings.
Fulfilled club-cause pledges (the cause's total).
Club causes you proposed that were approved.
Posts and events you published for the club.
Coaching notes you wrote about others.

Board-of-directors records keep your name where Luxembourg ASBL law requires it. Payment and accounting records are kept only as long as the law requires.

Moderation reports

Reports you filed lose your name.
Reports about you are kept as evidence until 90 days after they are resolved, then deleted.

Our payment partner (Mangopay)

Mangopay, our licensed payment partner, keeps its own payment and identity records under its anti-money-laundering duties, as an independent controller. Deleting your Witram account does not erase those records.

Subscriptions

Deleting your account does not cancel an Apple subscription. Cancel it separately in iOS Settings → your name → Subscriptions.

Questions about a deletion request? privacy@witram.lu